THE REAL INGREDIENTS
HOSPITALITY CONSULTANCY
HOLISTIC
BUSINESS
PRACTICES
OUR PHILOSOPHY
We believe in a core set of principles that make up the real ingredients to a successful business: Products, Service and Consistency.
With us, The Real Ingredients, we provide you successful business strategies in a simple language without the technical jargon. We have a solutions-based mentality with a large scope of hospitality experience - from small operations to large multi-national hotels.
We focus on training and understanding of the products and services to equip you with the know-how to succeed in your venture.
"Complexity is your enemy. Any fool can make something complicated. It is hard to keep things simple"
Sir Richard Branson (founder of Virgin Group)
"We came into the industry with zero industry experience. Paul has been able to really help us streamline our coffee shop. From the fit out process he used his extensive experience to help us set up our store efficiently from the beginning. His industry knowledge has since helped us in systemising our first store as we focus on a second location. I would highly recommend Paul and the value he adds in every conversation."
Jae Martin
Mondaze, Jimboomba & Springfield
"Great things in business are never done by one person. They're done by a group of people."
Steve Jobs (co-founder Apple Inc.)
OUR TEAM
PAUL CHAN
Director & Founder of
The Real Ingredients
Paul is a Sunshine Coast local that has worked in the hospitality industry for over 20 years. He has worked in management for world-class hotels both domestically and internationally. Paul has a Cert IV in Hospitality Management and has been a hospitality trainer for over five years.
Paul is a local small-business owner, having owned several small businesses and currently operates multiple venues. He understands and knows the importance of the right procedures for an effective business.
Paul knows hospitality operations inside and out. He will guide you and explain to you your key steps without all the 'jargon'. Paul listens to what you need and can coach and mentor you and your team.
SUSAN GABRIEL
Marketing &
Strategy Consultant
Susan has worked in the hospitality industry and has a great deal of experience in customer service. Raised on the beautiful Sunshine Coast by local business-owners, Susan believes in a holistically ethical approach to business and customer service.
Susan has created the branding of several businesses and has a strong focus on creativity and brand-recognition. Susan believes in a simple approach and can help you through all aspects of marketing, via social media and promotions that will be tailor-made to your needs.
Susan understands the importance of the little details that some might overlook and can help you make your business be truly unique.
SAIT DILMEN
Operations &
Business Development Manager
Originally from Turkey, Sait is a New Zealand citizen and now lives on the Sunshine Coast with his wife and three children. He has been educated across the world in Turkey, Ireland and New Zealand. With almost 30 years international experience in business management and project development, Mr Dilmen now brings his wealth of knowledge to the Sunshine Coast.
His experience ranges from luxury cruise lines, reputable international business groups, to world renowned hotel chains, and large hospitality corporations.
Mr Dilmen specialises in strategic planning, business development and project management as ways to grow business.